Genpact | Management Trainee  | Apply now

Job Description :-

Company:	Genpact
Job Role:	Management Trainee
Batches:	Recent batch
Degree:	Bachelor’s degree
Experience:	Freshers/Experienced
Location:	Hyderabad, India
CTC/Salary:	INR 6-12 LPA (Expected)

Responsibilities
•    Develop and assess collection strategies to optimize the recovery of outstanding balances.
•    Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
•    Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
•    Contact customers for payment through phone and email, adhering to collections strategy.
•    Escalate accounts within the customer’s organization and internally as per collection strategy.
•    Take necessary actions, including legal steps, to expedite resolution.
•    Gather necessary information and prepare documents for settlement cases.
•    Approve installment and settlement plans within the scope of authority.
•    Track and follow up on customer payment promises related to settlements.
•    Escalate accounts and take necessary actions for resolution, including legal steps.
•    Prepare documentation/reports for governance meetings with Key Accounts Managers.
•    Manage bad debt write-offs, including forecasting, approval, and reconciliation.
•    Initiate refund requests for credit balances upon customer request.
•    Create refund reports, reconciling requests with payments received.
•    Review daily unidentified remittances report and assist with payment clearing.
•    Perform customer accounts reconciliation.

•    Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
•    Engage resolution owners for timely dispute resolution.
•    Research and resolve disputes, including collaboration with internal and external stakeholders.
•    Provide support for escalated dispute cases and inform customers of resolution outcomes.
•    Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
•    Delivering effective training programs to enhance the skills and knowledge of team members.
•    Providing mentorship to foster professional growth and development within the team.
•    Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
•    Driving process improvement initiatives for enhanced operational efficiency.
•    Taking a proactive leadership approach, championing continuous improvement efforts within the team.
Qualifications we seek in you
Minimum qualifications
•    Bachelor’s degree in finance, Accounting, or related field
•    Rich experience in collections, dispute resolution, and cash application.
•    Strong analytical and problem-solving skills.
•    Excellent communication and negotiation abilities.
•    Previous experience in governance meetings and managing relationships with Key Accounts Managers

Preferred Qualifications/ Skills
•    Detail-oriented with a focus on accuracy and continuous improvement.
•    Familiarity with industry regulations related to collections and dispute resolution.
•    In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
•    Hands-on experience in navigating complex collections and dispute scenarios.
Ability to get down in the trenches and exec

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

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